When you call or visit us, note the name of any representative you speak with and the date of contact. If you do not want to wait for a scheduled appointment, you may visit any Social Security office and we will serve you as quickly as possible. We can schedule most interviews either by telephone at a local Social Security office. The kits provide a fact sheet that answers questions about the disability program, a checklist of items you will need to pursue your claim, and a worksheet for you to use to prepare for some of the questions we will ask you at your interview. The Starter Kits, which are also available on our website, will help you prepare for your interview. If you are applying for SSI disability benefits, we will send you an Adult Disability Starter Kit, or a Child Disability Starter Kit, if you are applying for a child. If an additional interview is necessary, we can make an appointment for you with a local FO at a time convenient for you. Our representatives can answer most questions. If you need assistance that is not available via our online services, the fastest way to obtain service is to contact us by telephone through the toll free number. If you prefer, you may call Social Security's toll-free TTY-TDD number at 1-80 from 8:00 a.m. If you are deaf or hard of hearing, we will take your telecommunications relay services (TRS) assisted calls at 1-80. Interpreters are available immediately, with no appointment necessary. We have telephone interpreter services in more than 120 languages and dialects. In addition, if you contact the local SSA field office (FO) or call the 1-800 number, you may request an interpreter to communicate with us, which we will provide at no cost. Spanish speaking representatives are available to speak with callers who prefer to do business with us in Spanish. We are also less busy later in the week (Wednesday to Friday) and later in the month. We also offer many automated telephone services, available 24 hours a day, so you do not need to speak with a representative. local time) or later in the afternoon (between 4 p.m. Wait times to speak to a representative are typically shorter early in the day (between 8 a.m. You can call our National 800 Number at 1-80 between 8:00 a.m. We are available to assist you by telephone, mail, or at through the internet. Go to !readform to access the Social Security policy manual, called the Program Operations Manual System (POMS). Informational booklets can be obtained at or upon request. We will answer questions about those programs on the telephone. We administer the Social Security, Supplemental Security Income (SSI), and Special Veterans Benefits (SVB) programs. Our national headquarters is near Baltimore, Maryland. In addition, we have 10 regional offices, 5 National Hearing Centers, 8 centralized processing centers, 5 National Case Assistance Centers, the Appeals Council, and 24 teleservice centers that you can reach by calling our national toll-free number, below. The Social Security Administration (SSA) has a national network of approximately 1,230 local field offices and 164 local hearing offices. Understanding SSI Home Page / Understanding Supplemental Security Income Information About Us INFORMATION ABOUT US
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